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Postage Policy 

Once your order has been processed, I aim to have your item sent out to you within 1-3 weeks. Smaller items will be with you sooner and larger items may take longer. You will be contacted by me via email if there are any unexpected delays with the production and postage of your item. 

For smaller items under £20 (Acrylic Gifts), I use standard 2nd Class Royal Mail Postage. For orders over £20 I use Royal Mail 2nd Class Signed for Service which has a tracking code should there be a delay and I need to chase up the Royal Mail for you.

If you haven’t received your order within 10 days of receiving your postage confirmation email, please contact me via the contact page on the website with your name and order number, and I will contact the royal mail to investigate for you. Please bear in mind however, that due to COVID-19, there have been some delays. 

If you haven’t received your order within 10 days of receiving your postage confirmation email, please contact me at acryliccrush@gmail.com with your name and order number, and I will contact the royal mail to investigate.

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